1. 7-Day Effortless Return & Exchange Guarantee
We want you to love your saree without reservation. If the drape, fabric texture, or color does not meet your expectations, you may request a hassle-free return or exchange within 7 calendar days from the date of confirmed delivery.
As long as the saree is in original, unworn condition with intact tags and security folds, our team will process your return or exchange smoothly.
2. Return Eligibility Criteria
To ensure hygienic integrity and preserve authentic handloom value, returned items must comply with the following standards:
- Unworn & Unwashed: The saree must be completely unworn, free from perfumes, stains, deodorant marks, or creasing from draping.
- Original Tags & Blouse Piece Attached: All brand labels, Silk Mark authentication tags, and the unstitched running blouse fabric must remain intact and uncut.
- Original Packaging: Item must be returned with the original presentation box and protective fold inserts.
3. How to Initiate a Return in 3 Simple Steps
Notify Our Concierge
Contact us via WhatsApp at +91 63999 45931 or email info@shubhmangalsarees.in with your Order ID and photo of the saree.
Complimentary Pickup
Our courier partner (Blue Dart / Delhivery) will arrive at your doorstep within 24 to 48 hours to collect the securely sealed parcel.
Instant Refund / Exchange
Upon receiving the saree at our studio and passing quality check, your refund is credited within 24–48 hours.
4. Complimentary Reverse Courier Pickups
We provide complimentary reverse pickup across most serviceable pin codes in India. In the rare event that reverse pickup is unserviceable in your specific remote area, our team will assist you in dispatching via India Post Speed Post and will reimburse reasonable postage charges.
5. Quality Inspection Protocol
Each returned drape undergoes careful review by our master artisan quality team to verify pristine fabric condition and presence of the original unstitched blouse piece. This inspection is completed within 24 business hours of arrival at our Bareilly studio.
6. Refund Timelines & Payment Methods
Once approved, refunds are disbursed according to your original method of settlement:
- Prepaid Orders (Cards, NetBanking, Razorpay): Refunded directly to the originating bank account or card within 3 to 5 business days.
- UPI Payments: Instant refund directly to your verified UPI VPA handle within 24 hours.
- Cash on Delivery (COD) Orders: Transferred via NEFT/IMPS or UPI after collecting your preferred bank details via secure form.
7. Non-Returnable & Customized Items
The following categories cannot be returned or refunded:
- Sarees with custom-stitched falls, pico edging, or tailored blouse stitching.
- Sarees where the blouse piece has been cut or detached from the main body.
- Items marked as "Final Clearance" or purchased during special archive blowout events.
- International orders (eligible for transit damage claims, but return shipping overseas is non-refundable).
8. Direct Saree Exchanges & Boutique Credit
If you would like to swap your saree for another color, weave, or design, we will happily facilitate a direct exchange or issue a Lifetime Shubh Mangal Store Credit Voucher for the full transaction amount.