1. Policy Overview
At Shubh Mangal Sarees (operating through https://shubhmangalsarees.in/), we revere the sacred trust you place in us. Whether you are selecting a royal bridal Kanjivaram or ordering an everyday classic drape, protecting your confidential information is foundational to our boutique philosophy.
This Privacy Policy outlines how we collect, process, protect, and handle your personally identifiable information in full compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
2. Information We Collect
We collect information necessary to fulfill your orders and elevate your shopping experience:
- Identity & Contact Information: Full name, billing and delivery address, phone number, and email address provided during checkout or account registration.
- Order & Customization Details: Products purchased, sizing notes for bespoke blouse stitching, custom fall/pico instructions, and transaction history.
- Technical & Device Data: IP address, browser type, device identifiers, and pages visited to ensure responsive layout rendering and security fraud prevention.
3. How We Use Your Data
Your personal data is used solely for legitimate business operations:
- To process, pack, insure, and dispatch your saree order to your doorstep.
- To transmit real-time SMS, WhatsApp, and email tracking links regarding shipment milestones.
- To coordinate bridal concierge consultations, custom tailoring, and return/exchange pickups.
- To transmit our private newsletter celebrating new weaver collections (only with your explicit opt-in consent).
4. Payment Security & 256-Bit SSL Encryption
All digital payments are routed directly through PCI-DSS Level 1 certified payment gateways (such as Razorpay). Transmission occurs through bank-grade 256-bit SSL encryption, ensuring your financial credentials never touch our private servers.
6. Third-Party Sharing & Couriers
We will NEVER sell, lease, or distribute your personal data to marketing aggregators. Information is shared only with verified fulfillment partners necessary to deliver your saree:
- Insured Courier Partners: Blue Dart, Delhivery, DTDC, and India Post receive your recipient name, address, and mobile number exclusively for package delivery.
- Statutory Authorities: Only when compelled under valid legal summons, court order, or national regulatory compliance.
7. Your Privacy Rights
You have the absolute right to review, update, or request the deletion of your customer account and personal data from our active registers at any time. To exercise this right, simply contact our concierge team at info@shubhmangalsarees.in.
8. Grievance Officer & Official Contact
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Shubh Mangal Sarees Flagship Boutique
Shishgarh, Bareilly, Uttar Pradesh - 243505, India
Email: info@shubhmangalsarees.in
Helpline: +91 63999 45931